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Forum Discussion
“Couldn't Load Preview.” error for photos on my iPhone 13 Paper app
No images will load in Paper app on my iPhone 13. All works fine on my Mac computer using Safari . The message is “Couldn't Load Preview.”
Hi Everybody,
Thanks for letting us know it's working again! Our engineering team recently implemented a fix for previews in the mobile Paper app.
Your feedback on the lack of updates on this issue is duly noted. We can't always share information on how a fix is progressing, and we do try to provide updates wherever we can.
Thanks,
Ben
Whenever I view paper dropbox documents on my phone the images all fail to load. the images appear as the "Couldn't load preview" box with the retry button (retry doesn't work).
It's been like this for a couple of weeks now.
Even if you add the image to the document from the phone itself, the image switches to the "Couldn't load preview" after it is fully uploaded.
- Hannah
Dropbox Staff
Hey elliotwoods, thanks for reaching out to us.
This is an ongoing issue that our team is looking into.
I merged your post to this thread about it, so you can get an update, when we have one.
My pictures just started loading in the Paper app on my iPhone! The problem seems fixed! Is this real? What happened?
It's fixed for me as well! 😲
I'm also having this issue on iphone and on chrome browser as well on my macbook.
Here's an example of the issue on chrome browser but the same happens on my phone: https://share.cleanshot.com/3dhf9qh4
