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johnweidner's avatar
johnweidner
Helpful | Level 6
11 months ago
Solved

“Couldn't Load Preview.” error for photos on my iPhone 13 Paper app

No images will load in Paper app on my iPhone 13. All works fine on my Mac computer using Safari . The message is “Couldn't Load Preview.”
Dropbox Paper
Error Messages
Mobile
Preview
  • BenDBX's avatar
    BenDBX
    9 months ago

    Hi Everybody,

     

    Thanks for letting us know it's working again! Our engineering team recently implemented a fix for previews in the mobile Paper app.

     

    Your feedback on the lack of updates on this issue is duly noted. We can't always share information on how a fix is progressing, and we do try to provide updates wherever we can. 

     

    Thanks,

    Ben

Hannah's avatar
Hannah
Icon for Dropbox Staff rankDropbox Staff
9 months ago

Hey elliotwoods, thanks for reaching out to us.

 

This is an ongoing issue that our team is looking into.

 

I merged your post to this thread about it, so you can get an update, when we have one.

EllaEllaA's avatar
EllaEllaA
New member | Level 2
9 months ago

I'm also having this issue on iphone and on chrome browser as well on my macbook. 

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