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Andrea G's avatar
Andrea G
Explorer | Level 3
12 months ago

.MP4 DJI Drone Videos Won’t Open

Hi! I’ve got a DJI Drone which a frequently shoot videos with! What I usually do I put them on my tablet, from there I upload them on Dropbox from the gallery and delete them from the device to mak...
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Jay's avatar
Jay
Icon for Dropbox Staff rankDropbox Staff
12 months ago

Hi Andrea G, thanks for bringing this to our attention.

 

Does the file preview normally on the Dropbox site when viewing it on a desktop machine?

 

What is the file size of the file in question on the site?

 

This will help me to assist further!

  • Andrea G's avatar
    Andrea G
    Explorer | Level 3
    12 months ago
    Hi Jay!

    Files go from 200mb up to 3.5Gb
    The previews work fine in low res on browser and app.

    Thanks for assisting Jay!

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