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Forum Discussion

gary5's avatar
gary5
Explorer | Level 4
2 years ago

Being notified when someone downloads your files

Hi, Anyone have any info on this: I used to get notified if some files I had shared were downloaded by the recipient. I don't receive those notifications any longer. I did in 2020-2021. Is there a...
Download
Dropbox Transfer
Notifications
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Jay's avatar
Jay
Icon for Dropbox Staff rankDropbox Staff
2 years ago

Hi gary5, thanks for bringing this to our attention.

 

Could you check what notifications you have enabled on the Dropbox site?

 

This will help me to assist further!

  • gary5's avatar
    gary5
    Explorer | Level 4
    2 years ago

    Thanks. I have all notifications checked. Including activity in shared folders. I was receiving notifications like the image below. Are these no longer being

    sent to dropbox users?

     

    [personal information removed per the Community's Guidelines]

    • Nancy's avatar
      Nancy
      Icon for Dropbox Staff rankDropbox Staff
      2 years ago

      Hi from me as well, gary5! 

       

      Can you please clarify if you're referring to the emails you should be receiving each time one of your Transfer files gets downloaded? If yes, then this should still be possible and you can also check your Transfer stats via this page. 

       

      Let me know if that seems to help at all.

      • gary5's avatar
        gary5
        Explorer | Level 4
        2 years ago

        Hi, Thanks for the info. I am not receiving notifications for downloads and

        I just sent some files and my transfer stats is empty. I think this is some technical

        problem. Who can I get to help me with this? Who can I contact for tech support? I am paying for a service and not receiving

        those services.

         

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