You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.

Forum Discussion

gary5's avatar
gary5
Explorer | Level 4
2 years ago

Being notified when someone downloads your files

Hi, Anyone have any info on this: I used to get notified if some files I had shared were downloaded by the recipient. I don't receive those notifications any longer. I did in 2020-2021. Is there a...
Download
Dropbox Transfer
Notifications
View
gary5's avatar
gary5
Explorer | Level 4

Thanks. I have all notifications checked. Including activity in shared folders. I was receiving notifications like the image below. Are these no longer being

sent to dropbox users?

 

[personal information removed per the Community's Guidelines]

Nancy's avatar
Nancy
Icon for Dropbox Staff rankDropbox Staff
2 years ago

Hi from me as well, gary5! 

 

Can you please clarify if you're referring to the emails you should be receiving each time one of your Transfer files gets downloaded? If yes, then this should still be possible and you can also check your Transfer stats via this page. 

 

Let me know if that seems to help at all.

  • gary5's avatar
    gary5
    Explorer | Level 4
    2 years ago

    Hi, Thanks for the info. I am not receiving notifications for downloads and

    I just sent some files and my transfer stats is empty. I think this is some technical

    problem. Who can I get to help me with this? Who can I contact for tech support? I am paying for a service and not receiving

    those services.

     

    • Nancy's avatar
      Nancy
      Icon for Dropbox Staff rankDropbox Staff
      2 years ago

      Can you please send me a screenshot of your stats page, so that I can also have a visual and check this further? 

       

      Besides the notifications that you mention, are you receiving any emails about your transfers being downloaded or nothing arrives at all? Please make sure to check your email’s spam folder as well, in case these emails are there. 

       

      Let me know what you find, and we’ll take a closer look.

      • gary5's avatar
        gary5
        Explorer | Level 4
        2 years ago

        Hi Thanks, I haven't been receiving email notifications and I checked my spam folders. I've attached a pic of a file I transferred.

        I sent the link to a friend and she downloaded it. You can see on the screen grab it shows zero downloads. Why is that occurring?

        People are downloading files and It shows no record of it and I'm not getting notified. Is there a tech support dept?

        I'm paying for a service that I'm not getting the services from. Please advise.

    • Hannah's avatar
      Hannah
      Icon for Dropbox Staff rankDropbox Staff
      2 years ago

      Hey gary5, if you reached out to our support team about this, can you also give us the ticket number for the communication, so we can locate it in our system?

About View, download, and export

Need support with viewing, downloading, and exporting files and folders from your Dropbox account? Find help from the Dropbox Community.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!