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Forum Discussion

Ripples88's avatar
Ripples88
Explorer | Level 4
7 years ago

blue circle syncing icon not showing

The blue circle icon that indicates my file is syncing doesn't display at all in the Dropbox desktop app.  The green sync completed icons do appear, however.      I tried uploading a 1.5Mb file. ...
Desktop
Sync
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  • Mark's avatar
    Mark
    7 years ago
    The blue icon will not appear online for the website OR if you are using the mobile version of Dropbox from the app store.

    It will only appear if you use the 'full' version which has created a 'Dropbox' folder.

    www.dropbox.com/downloading may also help. Make sure you give it full admin rights
Ripples88's avatar
Ripples88
Explorer | Level 4

How do I ensure that when I reinstall Dropbox that I give it full admin rights?  I don't recall seeing this option (I'm not technical).

 

BTW - thanks for the link to www.dropbox.com/downloading.  I've now downloaded the Dropbox desktop app for the 3rd time.  I've unlinked and relinked the Dropbox desktop app to my computer.  I've also ensured that the Preferences are set so that the 'Start Dropbox on system startup' is checked.  

 

I now get another alert message that says "Please reinstall Dropbox to fix all your syncing problems".  

Ripples88's avatar
Ripples88
Explorer | Level 4
7 years ago

Unfortunately none of the solutions have worked so far.  I've reinstalled Dropbox desktop app 4 times now.   I also increased the Bandwith preference to 'No limit', in case it's a slow upload speed issue.

 

I guess I'll just have to accept that 'no icon' replaces the 'blue circle icon' and have faith that syncing is, in fact, taking place.

  • Karina's avatar
    Karina
    Icon for Dropbox Staff rankDropbox Staff
    7 years ago

    Hey Ripples88 and Mark

    I just wanted to add (in case this might be a contributing factor), is to have a check on the Dropbox version you're running and make sure it's our latest Stable build, rather than one of our Beta (experimental) builds. 

     

    Currently our latest Stable build is: 44.4.58

     

    A Beta build is essentially an experimental version of the app which is still in the testing period, and this can sometimes lead to inconsistencies in the behavior and performance of the application.

     

    If this is not the case, again, please write back with any updates or additional info you think might be helpful for us to know on this matter. 

     

    Thanks and enjoy the rest of your day! 

  • rishi1's avatar
    rishi1
    Explorer | Level 3
    7 years ago

    I reinstalled using the link you provided but still not working.

    • Lusil's avatar
      Lusil
      Icon for Dropbox Staff rankDropbox Staff
      7 years ago
      Hi there rishi1!
       
      Could you please provide a bit more info? Are you able to see the Dropbox icon that’s next to your clock on your desktop? If so, what does it read when you hover over it? 
       
      Also, any screenshots (omitting any personal info) of your concern would be very helpful in having a better understanding of what you’re seeing. 
       
      Thanks in advance! :grinning:
      • rishi1's avatar
        rishi1
        Explorer | Level 3
        7 years ago

        Hi Lusil,

        Everything was working fine until my laptop crashed and I had to reinstall dropbox but now the icons don't appear as before.

         

        Icon on the taskbar next to the date - When sync is complete, it does not show any icon on it (just the box). When syncing it shows the blue syncing icon which is good.

         

        The folders & files inside the dropbox folder on the desktop - When sync is complete these show the tick which is good. However when syncing it doesn't show the blue syncing icon (it doesn't show any symbol on the folder / file when syncing).

         

        I hope I have explained clearly. If you still need snapshots, I can send.

        I did update dropbox with the download link you provided but it didn't fix anything.

        Thank you.

        Rgds,

        Rishi

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