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Forum Discussion

dustdog0's avatar
dustdog0
Helpful | Level 5
2 years ago

Can't access Vault via web

Cannot access my Vault though web access. I have no problem accessing it on my mobile device.
Dropbox Vault
Web
WilfriedR's avatar
WilfriedR
New member | Level 2

This is a bug imho. It is only greyed in the left rail tree. It still works in the central column.
If you navigate to the root you will see the folders in the central column including the vault folder.

Just click on it and it will prompt the pin.

Worked for me

seedalpa's avatar
seedalpa
New member | Level 2
2 years ago

I also see it greyed out on the list at the left, and it was available on the central, main list, using Safari. After accessing the Vault from the central list (entered the PIN, opened the Vault), the left pane now shows the Vault as available. Therefore, I assume this is a session-based unlock that will not event let us click on the Vault link on the left if the Vault was not unlocked prior to that.

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