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Forum Discussion
Can't download my files - missing the "..." (ellipsis) button
I have an old Dropbox account. I got email that my storage was over the limit and I need to upgrade my account.
When I login to the account I see a banner that says:
Review asap: Your Dropbox i...
Hannah
Dropbox Staff
Dropbox StaffWelcome to our Community, DigitalWiz.
If you've followed the correct steps to download a folder from our website and you're missing elements on the page like the "..." (ellipsis) button, make sure to try from other browsers as well.
The ellipsis button should appear on a folder on the far right of the page, when you hover over it with your mouse, but you can click on the checkbox on the left side of the folder as well to select it.
If you don't see these options, please send us a screenshot of what you see, so we can have a visual of the issue.
Thanks!
