You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.

Forum Discussion

unebellereine's avatar
unebellereine
New member | Level 2
11 months ago

Can't download video on the desktop app - "check internet connection" error

Okay, so for context, I download videos from my phone to the Dropbox and then I go to Dropbox in my laptop and download them on my computer. Problem is, one video refuses to download on my laptop and...
Download
Error Messages
Web
  • unebellereine's avatar
    unebellereine
    11 months ago
    I saved the video as .mov instead of .MP4 and it totally downloaded. Problem solved! Thanks anyways haha
unebellereine's avatar
unebellereine
New member | Level 2
How do I send you a picture? 😅
Nancy's avatar
Nancy
Icon for Dropbox Staff rankDropbox Staff
11 months ago

No worries, unebellereine! When typing your reply on the forum, there’s a list of icons/buttons located above your message box. If you click on the small camera icon, you should be able to attach your screenshot here.

  • unebellereine's avatar
    unebellereine
    New member | Level 2
    11 months ago
    I saved the video as .mov instead of .MP4 and it totally downloaded. Problem solved! Thanks anyways haha

About View, download, and export

Need support with viewing, downloading, and exporting files and folders from your Dropbox account? Find help from the Dropbox Community.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!