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Forum Discussion
“Couldn’t save content. Check your internet connection and refresh the page." on iOS mobile app
Running iOS 17.3, just updated.
When I try to share content to Dropbox, I get an error message: “Couldn’t save content. Check your internet connection and refresh the page. There’s not internet connection issue; I’m connected. This is Dropbox-specific. If I use share to Save to Dropbox, that works fine; no error. This also seems unique to the latest iOS update, as I didn’t encounter it before that. I tried uninstalling and re-installing Dropbox, and simply re-starting. Neither helps.
Hi everybody,
As many of you have noticed, we implemented a fix in our updated version 362.7
Feel free to reach out if you're still having issues.
Thank you!
Sam
Hello. I just started experiencing the very same issue today, after updating to iOS 17.3.
Very often, I will bring up a web article in Safari on my iPad, and I will click on Reader View. Clicking on Reader View creates a PDF of the article. And I save the article to my Dropbox account. Very easy today. This evening, after updating to iOS 17.3 earlier, this no longer workers. And I am getting the “Couldn’t save your content. Please check your internet connection and try again.” My internet connection is fine. This is an issue either on Dropbox’s end or Apple’s. I use this feature almost daily, so I pray it will be resolved soon. I even re-started my iPad.
When I try to save to Dropbox from a Safari webpage, I get the message, “Couldn’t save content. Please check your internet connection and refresh the page.” My internet connection is fine, and refreshing the page didn’t work. Any suggestions?
I am having the same trouble. iPhone 15 Pro running iOS 17.3 with Dropbox app version 360.3.2. Unable to save to Dropbox and getting error: "Couldn't Save Content. Please check your internet connection and refresh the page." Simply trying to save PDF in Safari to Dropbox. Can do the same process with Microsoft Edge browser and DuckDuckGo browser on same device. Odd thing is that when I set Safari Downloads setting to Dropbox, I can save same PDF in Safari when selecting Save to files option. I have to first specify SEND AS option to PDF to get the Save to Files option.
- Nancy
Dropbox Staff
Hi jay h.5! Hope you’re doing great.
Can you clarify when this error occurs exactly? Are you trying to manually upload files to your Dropbox app by clicking on the “Create” button at the bottom of your screen?
I’d also like a screenshot of the error you mention.
Let me know when you’re ready.
No, it happens when I try to share a page from a website. I touch either the Dropbox option or the Save to Files option, and then Dropbox. If, for example, I have a file open in Adobe, I can Share to Dropbox without error. Screenshot below. If that’s not clear, let me know and I’ll send again without this descriptive material.
.
- Nancy
Thanks for the screenshot, Jay!
If you haven’t tried this already, I’d like you to clear the Dropbox app’s cache, and then reinstall it on your device.
Does that help with the error you’re getting perhaps?
- I have almost the same problem. Since upgrading to iOS 17.3 I get that same error message when trying to save any webpage to Dropbox. It happens whether I attempt the save via Share or Save To and also whether I choose Automatic format or PDF. I am completely stuck, being unable to get any webpage into Dropbox. Yes it's an Apple problem (of course) but is there anything Dropbox can do to help us?
- Same problem. Tried solutions cited.
- It’s the update. Works with DuckDuckGo
I’m not sure how you are finding Duck Duck Go as a workaround. Duck Duck Go does not have the capability to do Reader Review. Safari is the only web browser on iOS devices that will allow you to click “Reader View” on a website.
For me, I use Reader Review to PDF an article, and then share that article to my Dropbox account. That cannot be done in Duck Duck Go on iOS.
- I use it for Wikipedia and web pages.
I’ having the same problem. Can’t save to Dropbox and the Save to Files option isn’t listed to try another site. Just noticed that this happens with Safari but not Chrome.
Have some more details. In Safari, if I pull down the application list and click on Save to Dropbox, I get the error. However, if under Options I select PDF (rather than automatic), the Save to Files option appears and I can then use that to select Dropbox and it works.
There is also a problem with the Reader View app (from the App Store.) integration with that and Safari no longer works.
My experiences are the same.
I'm having the same issue "Couldn't save content" but only in Safari after iOS 17.3 update. I also use Adobe Scan and Chrome to save pdf files to Dropbox but these 2 apps work after tapping "Save to Dropbox".
- I cannot save a webpage to my Dropbox :open_file_folder: Folder on the :mobile_phone:iPhone … it says “ not connected to the internet “ and Dropbox will not open pass the passcode.
- i can save a photo from my phone to Dropbox just fine
- i alresdy deleted the app and re installed it but that did not solve the problem!
same problem and it looks like it is apple safari to dropbox code is not working .... correct ? but the question is > >has it been reported to APPLE and DROPBOX ?
when i try to save a webpage on safari on the iphone it says: "Cannot save content" and Will not open DROPBOX.
I can do this from the GOOGLE app or save a photo fine . .just not from safari ....
i have an iphone 15 pro and have been able to do this before until today.
here is the window for dropbox that i get when i try to save a file from safari to dropbox on my iphone
this is a picture of the window of dropbox when I try to save a file to download from SAFARI on my iphone 15pro. I have already emptied the cache on SAFARI, on dropbox,; reinstalled dropbox !
