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unebellereine's avatar
unebellereine
New member | Level 2
11 months ago

Can't download video on the desktop app - "check internet connection" error

Okay, so for context, I download videos from my phone to the Dropbox and then I go to Dropbox in my laptop and download them on my computer. Problem is, one video refuses to download on my laptop and...
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  • unebellereine's avatar
    unebellereine
    11 months ago
    I saved the video as .mov instead of .MP4 and it totally downloaded. Problem solved! Thanks anyways haha
Nancy's avatar
Nancy
Icon for Dropbox Staff rankDropbox Staff

No worries, unebellereine! When typing your reply on the forum, there’s a list of icons/buttons located above your message box. If you click on the small camera icon, you should be able to attach your screenshot here.

unebellereine's avatar
unebellereine
New member | Level 2
11 months ago
I saved the video as .mov instead of .MP4 and it totally downloaded. Problem solved! Thanks anyways haha

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