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Forum Discussion

HaseebMIT's avatar
HaseebMIT
Helpful | Level 6
3 years ago

Can't open file

Hi Dropbox Community, I am getting a weird message whenever I try to open the Excel file thru the Dropbox App on my Android ... It says *Can't open file We couldn't apply organizational policies ...
Error Messages
Microsoft Office
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  • HaseebMIT's avatar
    HaseebMIT
    3 years ago

    Hi Hannah & Jay ,

     

    I hope you both are doing well. 

     

    I contacted Microsoft Community about the said problem. They also don't have any clue about this. 

     

    So, I took a leap of faith and deleted all the Microsoft Apps from my android device and re-installed them later.

    Surprisingly, it works and I am able to edit the files in my DropBox thru the android app. 🙌🏻😊

     

    I am sharing this here for the whole community. 

     

    Thanks & Regards,

    Haseeb

Jay's avatar
Jay
Icon for Dropbox Staff rankDropbox Staff
After some brief research, this appears to be an error related to connecting to Microsoft Intune. You can try uninstalling and reinstalling Excel to see if this helps.
HaseebMIT's avatar
HaseebMIT
Helpful | Level 6
3 years ago

Uninstalling didn't help 😢

  • HaseebMIT's avatar
    HaseebMIT
    Helpful | Level 6
    3 years ago

    '

    Let's see if this help in figuring out the issue ... Jay 

    • Hannah's avatar
      Hannah
      Icon for Dropbox Staff rankDropbox Staff
      3 years ago
      Sorry for jumping in here HaseebMIT.

      It looks like you might need to contact Microsoft directly, to see if there are any tips they can give you on their end.

      Do let us know what happens, though, it would be really helpful, in case someone else comes across this issue.

      Thanks!
      • HaseebMIT's avatar
        HaseebMIT
        Helpful | Level 6
        3 years ago
        Yeah sure ... I'll let you know if got something from the other end ...

        Thanks for your time 🙂
        Jay and Hannah

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