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Forum Discussion

HaseebMIT's avatar
HaseebMIT
Helpful | Level 6
3 years ago

Can't open file

Hi Dropbox Community, I am getting a weird message whenever I try to open the Excel file thru the Dropbox App on my Android ... It says *Can't open file We couldn't apply organizational policies ...
Error Messages
Microsoft Office
Mobile
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  • HaseebMIT's avatar
    HaseebMIT
    3 years ago

    Hi Hannah & Jay ,

     

    I hope you both are doing well. 

     

    I contacted Microsoft Community about the said problem. They also don't have any clue about this. 

     

    So, I took a leap of faith and deleted all the Microsoft Apps from my android device and re-installed them later.

    Surprisingly, it works and I am able to edit the files in my DropBox thru the android app. 🙌🏻😊

     

    I am sharing this here for the whole community. 

     

    Thanks & Regards,

    Haseeb

Hannah's avatar
Hannah
Icon for Dropbox Staff rankDropbox Staff
Sorry for jumping in here HaseebMIT.

It looks like you might need to contact Microsoft directly, to see if there are any tips they can give you on their end.

Do let us know what happens, though, it would be really helpful, in case someone else comes across this issue.

Thanks!
HaseebMIT's avatar
HaseebMIT
Helpful | Level 6
3 years ago

Hi Hannah & Jay ,

 

I hope you both are doing well. 

 

I contacted Microsoft Community about the said problem. They also don't have any clue about this. 

 

So, I took a leap of faith and deleted all the Microsoft Apps from my android device and re-installed them later.

Surprisingly, it works and I am able to edit the files in my DropBox thru the android app. 🙌🏻😊

 

I am sharing this here for the whole community. 

 

Thanks & Regards,

Haseeb

  • Hannah's avatar
    Hannah
    Icon for Dropbox Staff rankDropbox Staff
    3 years ago

    Thanks for the update here, Haseeb!

     

    We really appreciate you keeping us in the loop regarding your issue.

     

    I'm happy to see it's now resolved!

     

    If you have any other questions, make sure to give us a shout. 

     

    Have a great weekend and see you around the Community!

    • HaseebMIT's avatar
      HaseebMIT
      Helpful | Level 6
      3 years ago

      Yeah, Hannah ...

      Surely, I'll look forward to sharing my ideas, problems, and, if any, solutions with the community ... 

      Regards,

      Haseeb

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