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BJN's avatar
BJN
Explorer | Level 4
3 years ago

Can't open PDF files with new beta on my mac

Issue is that the file info says open with Dropbox, not Adobe. If I change back to Adobe then it opens. (Or if I open it from inside Adobe.) But I have hundreds of PDFs that now have the wrong app to...
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  • Emmet's avatar
    Emmet
    2 years ago

    Hi everyone,

     

    Thanks for reporting this, and sorry for the inconvenience. We think we have a good idea of what is causing the issue, and we're looking into a fix.


    In the meantime, the following workaround might help: 

    1. Open a Terminal window.
    2. Run the following command:

     

    xattr -drv com.apple.LaunchServices.OpenWith ~/Library/CloudStorage/Dropbox

     

     

    This command will remove the custom "Open With" settings for all files in your Dropbox folder, including the incorrect/broken setting that is forcing some files to open with Dropbox.

     

    It's possible that Finder won't notice the change right away, so you might need to relaunch it for that to take effect:

    • Hold Control + Option and click on the Finder icon in the Dock.
    • Select "Relaunch".
Walter's avatar
Walter
Icon for Dropbox Staff rankDropbox Staff

Hey CarissaESLT, sorry to hear you're having issues with this.

 

Could you send us a screenshot of what you see on your end so that we can have a look too?

 

Also, is the desktop app up to date in your menu bar or is it still syncing?

 

Have you rebooted your computer since you first noticed this?

 

Keep us posted!

MarkofLA's avatar
MarkofLA
Explorer | Level 4
2 years ago

Hi Walter,

 

I'm having the same problem. Here are my screenshots. As you can see, PDF icon shows up on my laptop (macOS Monterey) but not on my desktop (macOS Ventura).

  • Walter's avatar
    Walter
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Hey MarkofLA, thanks for joining the discussion here and sorry to hear you're also having issues with this.

     

    Can you please take a look at those files in your Dropbox folder and let me know if they're online only or available offline?

     

    Did you reboot your computer or quit and relaunch the app since you first noticed this?

     

    Any additional information is more than welcome!

    • MarkofLA's avatar
      MarkofLA
      Explorer | Level 4
      2 years ago

      Hi Walter. The files are available offline. Yes, I've rebooted, relaunched, etc. The funny thing is that I don't have this issue on my laptop (MacBook Pro running macOS Monterey) but I have it on my desktop (iMac running macOS Ventura.

      • Nancy's avatar
        Nancy
        Icon for Dropbox Staff rankDropbox Staff
        2 years ago

        Hi MarkofLA, I’m sorry to hear you’re having this issue. 

         

        Do you mind sending over a screenshot of what you see exactly on your end, when trying to open one of your PDF files? 

         

        Also, what’s the current app version of your Dropbox app (the one that’s on macOS Ventura)?

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