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CSantavy's avatar
CSantavy
New member | Level 1
2 months ago

Can't restore data from an old external device backup

When I look at DropBox with on the web, I can see that I have two external device backups named "Shared Data" and "Ventura ...". When I look at the backups using the app, I can only see one devi...
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Hannah's avatar
Hannah
Icon for Dropbox Staff rankDropbox Staff
2 months ago

Hey CSantavy, thanks for joining our Community.

A way to go about this, if you don't have access to the original drive, is to download the files from our website.

I understand that it's a considerable amount of files, so I would suggest downloading them in batches instead.

I hope this helps a bit and if you have any questions, let us know.

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