You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.

Forum Discussion

Johnathant77's avatar
Johnathant77
New member | Level 2
2 years ago

Can't watch videos from my computer when uploaded from my phone to a shared folder.

I have a shared folder with my business partner that we upload videos of property walkthroughs in. We can watch these videos from our phone, but when we try to open them up a computer the audio will ...
Desktop
Preview
View
Clementina77's avatar
Clementina77
New member | Level 1

Hello, I have a similar problem. 

I can watch video from Iphone but from the mac. I am not entering from the app, but from a direck link.

Videos are mostly mp4

Can you please help me?

Hannah's avatar
Hannah
Icon for Dropbox Staff rankDropbox Staff
3 days ago

Hey Clementina77, sorry to hear that.

Can you let us know exactly what the issue is?

What do you see when you open the link on your computer? A screenshot would be helpful, if you can send one as well.

Have you tried opening the link from a different browser or private browsing window, to see if that helps?
 

About View, download, and export

Need support with viewing, downloading, and exporting files and folders from your Dropbox account? Find help from the Dropbox Community.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!