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Forum Discussion
Photos folder/tab is empty & camera uploads is the only place I can find my files
My Photos folder is empty but uploaded photos are chowing only in Camera Uploads, this only changed today. help please?
Hi Everybody,
Thank you so much for reporting that everything is back to normal. Our engineering team implemented a fix that should restore visibility of photos in the Photos tab. If you're still experiencing any issues, let us know and I'll make sure that information is passed along.
Thanks,
Ben
- I’m having exactly the same issue as is my wife so another two customers here with this new problem.
It looks like the Dropbox forum staff don’t work weekends but hopefully this thread will be read on Monday and the issue will be logged as a fault and passed over to the developers for a speedy resolution. Fingers crossed.
- Megan
Dropbox Staff
Hey chrisrazzell, let's jump right into this!
Which platform do you use, when trying to preview your content? Do you use our website, mobile or desktop app?
If you could send over a few screenshots of what you see on your end when visiting your Photos folder, that'd be great. Thanks!
Keep us posted.
Yep I checked that too but my Dropbox is far from full and there's plenty of space on both my Samsung 21+ and on my laptop. With all the people here reporting the same issue, it seems like the problem must be on their end. IT WOULD BE NICE TO HEAR FROM YOU, Dropbox!
Just adding that i`m getting the same issue , on website and mobile app (2 seperate android devices ,tried clear cache,delete content,reinstall etc) - photos folder not working
also error when i try to open a support case...
I am getting this same error -- is this an issue on Dropbox's end? Very concerning, not sure why I am paying if you are losing my data
Camera folder disappeared all of a sudden, can’t see any photos on any device including on web… photos are there as they can be seen in ´home ´ or in file icons…. Under Photos tab all we get is spinning square on IOS or waiting for server…. Downdetector does not report problem with Dropbox, Dropbox status page says all is running…. Help!!
I have exactly the same problem on my iPad and iPhone.
- Jay
Hi everyone, are you still experiencing the same issue on your devices regarding accessing images via the Photos tab?
I do have the same problem. No photos shown on Iphone. App is new loaded and current ( 396.2.6) Cache deleted. Enough storage on the device. Problem since a few days, it worked before. Pictures are downloaded to the device in Folders ( Dateien) but do nothing shos up in photos. On other devices the pictures are shown in dropbox. I assume it is not a user problem. Please fix it. Thanks Frank
I am having exactly the same issue - I spotted it just after midnight after I had finished uploading a bunch of photos. There is nothing appearing in the photos section on my iPhone, iPad or laptop. You get a rotating square going round and round. The desktop version says “connecting to server”, then “this may take a moment”, then “almost there”. But nothing!!!
- This must be a Dropbox issue not a user issue. Our photos are there in the appropriate upload folders we have selected but not showing in the photos section/tab (the area must people will access to view). It is not specific to iOS, it is not related to app version. It is not related to cookies & caches. Logged out / logged in.
Please confirm Dropbox!!So here’s where we’re at:
Device 1 iPhone iOS 17.7 app v396.2.6
Device 2 iPad iOS 17.7 app v396.2.6
Web, windows laptop
On all three of the above I have stuff showing in Camera uploads and Home but nothing in Photos.
File types are .jpg, .png and .mov, file size varies between 100kb and 30mb, all have been uploaded via the app.
The amount of storage used would seem to indicate (for me at least) the files are there but just not being shown.
I have checked the deleted items and events page but found nothing relevant.
Clear cache - had no effect.
Reset photos tab - temporarily swapped the spinning square on the Photos tab for the message ‘No photos uploaded yet’, but next time you open the app it’s back to the spinning square again.
Delete app, reboot device, reinstall app - had no effect.
I created a subfolder in Camera uploads, took some new photos, moved some stuff around, renamed them but still nothing shows in Photos.
Others are now reporting the same thing so this is clearly becoming a more widespread Dropbox issue.
Hopefully we users have now provided enough info for the devs to track this down and solve it. Good luck.
- Same here since 2024-10-04 on 8 devices. iOS: empty. Android: 1) connection failed, empty photo section. 2) 8 images are visible from 200.
Windows Web: only gray icons, no image there.
But in the camera upload folder everything is okay. - My images in the tab are coming back. Works again on ioS and Android.
I am happy not to have resyncing my 3TB 😄 I can't get into my photos on Dropbox. I have a consistent message, "Almost there", and it's been spinning that way for hours. This is on my laptop.
If I look at Dropbox on my iPhone, I can view the photos. However, I have accidentally uploaded 11 of the same photos two times. I delete one set of them, but they keep coming back.
What's up????
- Gone to view all my photos and they have all disappeared. Can anyone help me get them back. I'm only on the basic account. Thank you.
- There is an option to "Reset Photo Tab". Find ir on Settings in the app at the end of the list. This will completely delete the content of that tab, but then there will be a timeout. It will not rebuild the photo tab content. So I think that's where you have to look, dear Dropbox team. And yes: give us the ability to rebuild the index whenever we need to.
I have tried on 4 Apps (iPad, iPhone, Mac, Windows), and multiple browsers on MacOS and Windows.
NO photos are loading into Photos tab, but are found in Folders (sub-Folders)
This has started happening in past 2 days.
I have deleted and reinstalled apps, and logged off and logged on browser windows.
Please HELP 🙂
