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Forum Discussion
Capture not pasting in Google Docs, Zoho, Gmail, and when pasting in Gmail, pastes as code
Hi there! So a couple of things I'm noticing in the last couple of weeks. In the past, I could grab a screenshot and paste it right into a Google doc, an email in Front or Gmail, in a Zoho Projects comments, etc. Lately, when I paste into Zoho or Gmail, it appears at first, I resize then in Zoho with I submit my comment, it's just not there. In Gmail when I send, it sends as a bunch of code:
[removed]
And when I paste in Drive, nothing pastes. What I have to do is paste it into a new Photoshop doc and copy/paste it from there and then it works in all apps mentioned above. This is only recent, as I mentioned above, maybe the last 2-4 weeks. Thanks!
- Hannah
Dropbox Staff
Hey jandreoni, thanks for bringing this to our attention.
I've removed your link for security reasons, but would you mind attaching a screenshot of the issue in your next response, using the camera icon above the reply box, so we can investigate?
Just make sure you hide/blur out any personal info before posting.
Thanks in advance!
Thanks, Hannah,
Screenshot attached!
- Jay
Hi jandreoni, it seems like the image data isn't being pasted fully into those services, however, it works normally when using a local application.
I'd recommend contacting the support team for them to investigate this matter in more detail.
