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BDSGroup's avatar
BDSGroup
New member | Level 2
6 years ago
Solved

Constant Error Messages while trying to upgrade

I have the following situation: My bank blocked my credit card because of some fraudulent activity. When Dropbox wanted to draft the subscription fees it was rejected and my account was downgraded. ...
Error Messages
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  • Mark's avatar
    Mark
    6 years ago

    500 errors are usually not website ones but ones on your machine.

    Have you tried opening an incognito browser window and trying that

Mark's avatar
Mark
Icon for Super User II rankSuper User II
6 years ago

Have you tried just going to www.dropbox.com/plans and upgrading from there

What error messages you getting?

BDSGroup's avatar
BDSGroup
New member | Level 2
6 years ago

Yes, I tried that, too. The error message says:

 

Error (500)

Something went wrong. Don't worry, your files are still safe and the Dropboxers have been notified. Check out our Help Center and forums for help, or head back to home.

  • Mark's avatar
    Mark
    Icon for Super User II rankSuper User II
    6 years ago

    500 errors are usually not website ones but ones on your machine.

    Have you tried opening an incognito browser window and trying that

    • BDSGroup's avatar
      BDSGroup
      New member | Level 2
      6 years ago

      Thank you, Mark, you were right. That worked! I tried with a different browser. That solved it. Thank you very much! :-)

      (Still the customer service of Dropbox has much room for improvement.)

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