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Forum Discussion

Kristaj's avatar
Kristaj
New member | Level 2
16 days ago

Getting messages that I'm out of space even though I upgraded in January

I paid for a Dropbox plan in January, but I started receiving messages that I'm nearly out of space, and when I log in to the website, I am seeing that my plan has been downgraded to "Basic."

 

What the heck?! I paid $120 for a yearlong plan! I have no idea how long the account has been downgraded. I only noticed it because I started getting messages that I'm nearly out of space.

 

And to make matters worse, there is nobody to call or live chat. 

Plans
Storage space
upgrades
  • Hannah's avatar
    Hannah
    15 days ago

    Hey Kristaj, I hope you're well!

     

    There's no way to merge two accounts automatically; you could download the files from one account and upload them to the other.

     

    Or you could move everything on one account into a folder and then share that folder with the other account.

     

    I hope this helps!

  • Walter's avatar
    Walter
    Icon for Dropbox Staff rankDropbox Staff
    16 days ago

    Hey Kristaj - sorry to hear about this.

     

    Do you happen to have another Dropbox account, associated with a different email address of yours perhaps?

     

    How did you upgrade in the first place? Was it via the website directly or via the app store on a mobile device?

     

    Let us know more and we'll take it from there. 

    • Kristaj's avatar
      Kristaj
      New member | Level 2
      16 days ago

      Thanks for your help. Maybe? Is there a way to merge them?

       

      • Hannah's avatar
        Hannah
        Icon for Dropbox Staff rankDropbox Staff
        15 days ago

        Hey Kristaj, I hope you're well!

         

        There's no way to merge two accounts automatically; you could download the files from one account and upload them to the other.

         

        Or you could move everything on one account into a folder and then share that folder with the other account.

         

        I hope this helps!

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