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Efreken7's avatar
Efreken7
Helpful | Level 5
5 years ago
Solved

Desktop files/pictures disappeared after uninstalling - Mac OS 10.14.6

Hi Jay. There are a few similar queries but none seems to offer a practical solution to my frustrating problem.    After removing/uninstalling a recent 'Dropbox' application (and removing/emptyin...
Computer Backup
desktop
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sync
  • Daphne's avatar
    Daphne
    5 years ago

    Just jumping in here too, hey there Efreken7!

     

    On a Mac device, dragging an app to the trash will uninstall the app for you. 

     

    This means that you can do a fresh install of the app from our website here.

     

    During the setup of the app, it will ask if you want to set up the computer backup. From that window, you can choose to just enable this for the Desktop and not any other folder.

     

    Let me know if this helps Lance!

Walter's avatar
Walter
Icon for Dropbox Staff rankDropbox Staff
5 years ago

Hi Efreken7; welcome to our Community and happy Monday!

 

As it seems like you've enabled the computer backup feature, we'll first need to clarify if you disabled the feature before uninstalling the desktop application from your computer. 

 

Could you take a look at the relevant Help Center article and let us know if it helps?

 

Thanks!

Efreken7's avatar
Efreken7
Helpful | Level 5
5 years ago

Walter. Thank you again for your input.

 

Finally got my desktop and all its files back again!

 

Regards, lance

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