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Abara1's avatar
Abara1
Helpful | Level 5
7 years ago

Direct download always fails

I have to download a somewhat important 20 GB .zip file from dropbox, but everytime I try it fails at 50-60% and it's impossible to restart it. I'm downloading through direct link, because I dont hav...
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  • Walter's avatar
    Walter
    7 years ago

    Sorry to hear you feel this way Kristwithak - is there anything I can help with? 

    I understand that you've resolved your issue by now, yet, if you'd like me to have a look into it for you, please attach a screenshot in your next response and feel to provide any information you think might help our investigation (such as the browser you're using, the size and number of files you're trying to download etc.)

    Thanks!

    Abara1 - Did you have the chance to ask the original sender to send this to you in smaller batches ?(20.3 GB are a lot of data to download for any web browser - this is why I think it would work with smaller chunks of this zip file)

Walter's avatar
Walter
Icon for Dropbox Staff rankDropbox Staff
7 years ago

Hey there Abara1 - sorry to hear about this. Do you get an error maybe? Would you mind sharing a screenshot too? 

In addition, have you tried any other browser other than the one you originally used? 

Let me know what you find and we'll take it from there. 

PS: An easy way to tackle this would be to have the sender of the file in question break it down to smaller chunks and share them with you by sharing a link anew. 

  • Abara1's avatar
    Abara1
    Helpful | Level 5
    7 years ago

    Thanks for reply.

    I don't get any errors. It just stops downloading and shows as failed. If I press retry download I can see progress bar for sometime, but its like frozen - neither time remaining, nor downloaded size nor speed changes. I suppose I could try a different browser. And I'm not sure if this easy way would be an option for me.

    • Walter's avatar
      Walter
      Icon for Dropbox Staff rankDropbox Staff
      7 years ago

      Yes, that would require the original sender to do this Abara1 - in the meantime, as I aforementioned, you can try another browser.

      Keep me posted on your progress. 

      • Abara1's avatar
        Abara1
        Helpful | Level 5
        7 years ago

        Quite some time has passed since I've last posted, but I've tried another browser, and the result is same. Download fails after downloading about half.

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