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AVP's avatar
AVP
Helpful | Level 6
8 years ago
Solved

Direct download link isn't working on mobile

All my Dropbox direct download links (ending in dl=1) won't automatically open/download on mobile any more. It was working yesterday but today, any of the links I test take me to the screen below. It...
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  • AVP's avatar
    AVP
    8 years ago
    Thanks for confirming Sanchez, I have now submitted a support ticket. Will update the post if there is a resolution.
AVP's avatar
AVP
Helpful | Level 6
8 years ago

Thank you Sanchez!

 

That is interesting! I think that narrows the issue down to just an iOS one. I don't have an Andriod phone and was not able to test it.

 

But I still need a solution for iPhones. It was working a few days ago, what could have changed that would stop rendering on an iPhone?

 

The files are not an old ones and were not created within the Public folder.

 

I really appreciate your help!

 

 

Sanchez's avatar
Sanchez
Icon for Dropbox Staff rankDropbox Staff
8 years ago
AVP, sorry about that… I completely missed that your screenie was from an iPhone 😕 
 
I have just replicated your issue with an iPhone, using two different bar code readers, and I got the same result you did. The blank screen was preceded by: 
Error
Plug-in handled load

I tried Safari and Chrome on the iPhone, and both failed with the same link. 

Indeed, it does seem like an OS issue. I have done a quick search online for this error message, and see that iPhone users have been seen this for years, with various apps and media file types. QR codes were mentioned a couple of times too. 

I don’t think that our guys can do anything about this, but if you’d like, go ahead and submit a support ticket here, so one of our agents can forward your case to our devs, just so they’re aware.  

Thanks! 
  • AVP's avatar
    AVP
    Helpful | Level 6
    8 years ago
    Thanks for confirming Sanchez, I have now submitted a support ticket. Will update the post if there is a resolution.
    • Sanchez's avatar
      Sanchez
      Icon for Dropbox Staff rankDropbox Staff
      8 years ago
      Hi AVP
       
      Would you mind taking a minute of your time to fill out a survey sharing your experience using our Dropbox Community? You can access the survey here: http://bit.ly/2lNKIxT
       
      Thank you!

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