Hi There, In mobiles, I couldn't able to open the downloaded file, which I have downloaded from Dropbox using the direct download link (here is the dummy link for your test - https://www.dropbox.com/s/zsfyc5tulg13630/AVP81355.mp3?dl=1). But the same file can able to access through Dropbox mobile app.

Hey raech, welcome to our community! I’m not able to recommend specific third-party apps, but I can give you some pointers. It sounds like your device doesn’t have the capability to open/play the file you’ve downloaded. So, you need to see what king of file it is, and then look for an app that can handle it. If you are uploading music files to your Dropbox, you can open/preview/play them on our website only if they are listed on this page. In short, .aac .m4a .mp3 .oga and .wav files are compatible on our site. I hope this helps. Cheers!

Can't open file, which i have download from Dropbox using direct download link.

Mark
Super User II
8 years ago
I've downloaded it and its opened fine here.

Do you have something on your machine or device that will open MP3's? All Dropbox does is get the files to the device, it doesnt manage the opening of them.
- Alexandar
  New member | Level 2
  8 years ago
  Hi
  
  I have Google Play music on my mobile and also the problem not only for mp3 file. Let us assume there is an APK file, while I click the downloaded APK file from other sources like Google Drive or mail etc.,
  
  Mark wrote:
  I've downloaded it and its opened fine here.
  
  Do you have something on your machine or device that will open MP3's? All Dropbox does is get the files to the device, it doesnt manage the opening of them.
  
  it asking me to install or not in Android devices. But in our case, it shows "can't open file".
  - PenguinRivo
    Helpful | Level 6
    8 years ago
    Hello Alexandar!!!
    
    Random guess, try to update Google Play Services and Google Music:
    
    https://play.google.com/store/apps/details?id=com.google.android.gms&hl=en
    
    https://play.google.com/store/apps/details?id=com.google.android.music&hl=en
    
    Weirdly, I dunno if external google links are allowed :D
    
    In case my post gets modified, just open your Google Play app and search for the 2 apps by name. Then click on UPDATE if the option is available.
    
    Rivo, your friendly dropboxing penguin :penguin:
Sanchez
Dropbox Staff
8 years ago
Hey Alexandar, welcome to our forum!

I just want to make sure I understand the issue…

- You download a file using a Dropbox link, modified to dl=1, on a mobile device.

You can open this file using the Dropbox mobile app, but not the downloaded file on your mobile.

If this is correct, what may be happening is that these files can be previewed (opened) by our app, because they are supported file types. In order to view/open/listen to/etc. on your mobile, you must have an app that can handle these file types.

For example, our app and website, have the ability to preview (open) .mp3 files. If you want to play the .mp3 on your mobile device, you must have an app that can play .mp3s.

I hope this helps! Let me know.

Thanks :slight_smile:
- raech
  New member | Level 2
  7 years ago
  Which apps please help me here
  - Sanchez
    Dropbox Staff
    7 years ago
    Hey raech, welcome to our community!
    
    I’m not able to recommend specific third-party apps, but I can give you some pointers.
    
    It sounds like your device doesn’t have the capability to open/play the file you’ve downloaded. So, you need to see what king of file it is, and then look for an app that can handle it.
    
    If you are uploading music files to your Dropbox, you can open/preview/play them on our website only if they are listed on this page. In short, .aac .m4a .mp3 .oga and .wav files are compatible on our site.
    
    I hope this helps.
    
    Cheers!
pc2k
New member | Level 2
7 years ago
Use X-Plore file manager and get over it. Same applies to anybody who has the same issue.
- Raffix R.
  New member | Level 2
  6 years ago
  I have this same issue. MP3 files are in dropbox, I try to play or download in browser and it wont play. Error says your browser supports mp3, but something went wrong.
  I download direct, and the mp3 files have an extension of .mp3.mhtml
  I tried just removing the added extension, but the player says it doesn't support this type of audio.
  I'm running a stock LG with latest Android 8 and using stock app. Not using dropbox app.app. I checked and my other apps are upto date.
  - Jane
    Dropbox Staff
    6 years ago
    Hey Raffix R., for starters can you clarify if you’re facing a similar issue to what the OP has been describing us loading the .mp3 on a mobile browser or you're experiencing a discrepancy completing this action on your browser on your computer?
    
    As you mentioned that you’re getting an “.mp3.mhtml” file upon downloading the audio, can you please check if that’s happening because you’re saving the file with the right-click options instead of following the steps on this resource?
    
    Once I have these details, I'll further advise accordingly!