You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.

Forum Discussion

Watermoon's avatar
Watermoon
Explorer | Level 3
2 years ago

Does Dropbox only count the bandwidth used for partial/canceled downloads towards the daily limit?

I recently bought the 3TB pro plan. Yesterday when I tried downloading a 10GB file but canceled the download after only after 500MB had transferred, my daily usage showed the full 10GB being deducted...
Download
Dropbox Pro
Share
Rich's avatar
Rich
Icon for Super User II rankSuper User II
Watermoon wrote:
Yesterday when I tried downloading a 10GB file but canceled the download after only after 500MB had transferred, my daily usage showed the full 10GB being deducted from my quota.

Are you downloading files from your own account, or are you referring to others downloading files you've shared using a shared link? Downloading files from your own account doesn't count against your daily bandwidth limit.

Watermoon's avatar
Watermoon
Explorer | Level 3
2 years ago
Thanks for the reply! This is for others downloading from my links, I noticed quota was being counted for the whole file size instead of what has actually been downloaded.
  • Jay's avatar
    Jay
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Hi Watermoon, thanks for messaging the Community!

     

    It should count the amount of bandwidth used, not the full amount if it hasn't downloaded yet.

     

    Could you clarify how you determined the exact amount of quota you've used?

     

    This will help me to assist further!

About View, download, and export

Need support with viewing, downloading, and exporting files and folders from your Dropbox account? Find help from the Dropbox Community.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!