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Forum Discussion
download large file using browser fails before end
Using Firefox have downloaded 7.4GB of a 7.9GB file. Resume continues the process and shows the duration remaining but after a few minutes it stops again with message "Failed - dropbox.com". Have rep...
Kevin, I absolutly agree! Something changed about 3-4 weeks ago. Someone says something different they are FOS. I am a paying customer! I have had this problem escalated for about 3 weeks.
I have used this service as a trial for about a year and now been a paying customer of a Business account for another year after the tests were successfull.
The majority of our files are simple DVD images.(ISO's). Not music or videos etc.. These worked just fine for almost 2 years with 0 complaints or issues. It is now Virtually imposible for us to DL the file over a regular network. Over a very fast network we can DL the 4.5G iso's in about 7-12 min every time without issue. If the dl is over 2hrs they will fail virtually 95% of the time.
There was a change! DropBox DID do something. We have the same users all over Canada using the same PC's, the same browsers, the same internets and what we have been doing for 2 years now no longer works.
I mean it is pretty simple. The problem is the support stinks. I have asked many times....why do you keep asking me the same questions, here is the link that use to work.....TRY IT YOURSELF then tell me why you cannot DL the file. Three months and they are still asking the same questions and recomending the same things.
Ed, you recomend that the Client is required?... I am missing something. I put a file up on the server. When an end user needs a file I send them a link. The file should downlowd as it always has. If DropBox can now longer provide a service for large files just say so. Maybe if Dropbox NOW has trouble being able to provide this service they could do what other large companies do, build a DL manager into the DL. As for Marks response, it is not clear whether he is jut being rude and suggesting if you don't like the crappy service you are free to leave, or I am just missing something.
As Kevin suggested, if your customers are complaining it is not the time to be buligerant, it is time to listen and ask questions and try to help.
For the DB support people, It should not be hard to look up my case and find my links.
Yes, had this same problem when downloading using Browser. Ended up clicking on the dropbox icon in the taskbar and then copy the file using Windows explorer works a lot better. The file that I had was 2.1GB and it took only few minutes to complete.
