We are aware of the issue with the badge emails resending to everyone, we apologise for the inconvenience - learn more here.

Forum Discussion

jeff m.50's avatar
jeff m.50
New member | Level 1
10 years ago

download large file using browser fails before end

Using Firefox have downloaded 7.4GB of a 7.9GB file. Resume continues the process and shows the duration remaining but after a few minutes it stops again with message "Failed - dropbox.com". Have rep...
Download
Sync
z3r0trust's avatar
z3r0trust
New member | Level 2

Hi, I got same problem. When I download my zip file from dropbox, it failed to downloaded. I tried approximately 30 times. Then installed desktop application dropbox on mac, still exist problem. really getting angry.  there are  files that more than 1GB and less than 1GB. please can you help me? And you dropbox team. I really appriate it.

Jane's avatar
Jane
Icon for Dropbox Staff rankDropbox Staff
8 years ago

Hey z3r0trust, 

 
Thanks for getting in touch on the Dropbox Community! 
 
Based on your description, you can't download the folder from the website, since it exceeds the 1 GB in total size. Because this should be resolved once you switched to the desktop version of the application, could you please let me know whether you’re receiving any error messages or unusual behavior? 
 
Just to exclude the possibility of a syncing issue, could you please make sure that you are running the latest stable version of the Dropbox desktop application on your Mac? 
 
Will be awaiting your reply, so that we have this resolved together!
 
Kind regards,
JaneA
 
  • Hdhk's avatar
    Hdhk
    New member | Level 2
    8 years ago

    I also got stuck trying to download files or folder via the website.

    It is quite frustrating as it used to work well in the past.

     

    Some suggestions / questions:


    1. Where can we find a clear guideline on file sizes and folder sizes downloadable via the website, according to subscribed plans?

    2. In any case, shouldn't the user be notified if the file exceeds the limit before starting a transfer, as to not waste time with failed transfers?

    3. Similarly, it would be helpful to have information on approximate folder sizes in the web interface, to identify folders that are downloadable via the web platform.

     

     

     

  • JGRESTO's avatar
    JGRESTO
    New member | Level 2
    8 years ago
    Hi Jane,
    My files are smaller than 500MB and I can't download directly from the website. Only files up to 30mb on a connection of 150mbps.
    • Jane's avatar
      Jane
      Icon for Dropbox Staff rankDropbox Staff
      8 years ago

      Hey JGRESTO, 

       

      Apologies for getting back to you in delay. Are you still experiencing this issue? 

       

      Have you tried downloading the file in an incognito browsing window, so as to see whether this helps you resolve this issue? 

       

      Please let me know here, I'd be glad to follow-up. 

       

      Warm regards, 
      JaneA

About View, download, and export

Need support with viewing, downloading, and exporting files and folders from your Dropbox account? Find help from the Dropbox Community.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!