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Fragensteller44's avatar
Fragensteller44
Explorer | Level 3
3 months ago

Download stops after downloading ~2 GB out of a 10 GB file

Hello, I do have a few huge files (for example 10 GB) in my dropbox. I then download them onto a external hard disk. The download first works, but after a while it just stops (after 2 GB for exam...
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Hannah's avatar
Hannah
Icon for Dropbox Staff rankDropbox Staff

Thanks for bringing this to our attention, Fragensteller44.

 

Have you tried downloading your file from a different browser or from a private browsing/incognito window, to see if that helps?

 

Let me know what you find.

Fragensteller44's avatar
Fragensteller44
Explorer | Level 3
2 months ago

hello,

I now tried it with another browser (Firefox).

I tried it three times, it works for 2-3 GB, but then it stops, and it always says "Download failed".

What can I do?

  • Hannah's avatar
    Hannah
    Icon for Dropbox Staff rankDropbox Staff
    2 months ago

    Hmm, I'm thinking if there's some kind of extension affecting your download.

     

    Can you try from a private browsing/incognito window, to see if you get a different behavior?

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