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Forum Discussion
Downloaded videos onto iPhone become distorted
Hi. I have videos that play correctly in Dropbox. When I save them to my iPhone, they become distorted. I have other videos that I can download with no problems. I am using PowerDirector for media cr...
Hi CoachMu, you should have a camera-like icon, that'll allow you to attach any screenshots back to me, here in the Community.
Also, can you clarify the version of the OS you're using on your iPhone, and the version of the Dropbox app?
If I were you, I'd also try to use the browser on my phone, and download from there, just to check if the same thing happens then.
Megan et al., I tried playing the video on my desktop a second time; it took a while, it played correctly. So the media is good within Dropbox on my phone and desktop; something happens when I download the video to my phone.
Just tried downloading the video to my iPhone again; slow, distorted audio and video.
Just tried downloading the video to my iPhone again; slow, distorted audio and video.
Megan
Dropbox Staff
Dropbox StaffHi CoachMu, you should have a camera-like icon, that'll allow you to attach any screenshots back to me, here in the Community.
Also, can you clarify the version of the OS you're using on your iPhone, and the version of the Dropbox app?
If I were you, I'd also try to use the browser on my phone, and download from there, just to check if the same thing happens then.
- Downloading from the browser worked!!! Megan et al., thank you!!! 🙇🏾🏆
Having a similar issue. Downloaded a video from my PC to dropbox. Then from dropbox onto iPhone. Upon saving on iPhone, video gets distorted and has slow down issues and become corrupt. Not usable in any way.
