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Forum Discussion
Downloading zip folder creates duplicate but empty folders
Hi,
When downloading a zip folder (via both the browser and Python SDK), the resulting folder contains both the correct sub-folders and files, but also a duplicate of the parent folder where al...
Thank you for your elaborate response and sharing all of the troubleshooting you've done so far - I appreciate the helpful screenshot too deeuu!
Since this seems to be very account specific, I'd need to have a better look into it with all of my tools available. Therefore, I have reached out to you via email directly to the email address you use for your profile on the Forum.
Check your inbox for my email when you get the chance and we'll take it from there. Thanks again and talk via email!
Walter
Dropbox Staff
Dropbox StaffHey there deeuu - sorry to hear about this.
Could you please let me know if this happens on another browser other than the one(s) you've used so far? Would you mind sharing a screenshot of the problem (omitting personal information)?
Thanks!
Hey,
I failed to give, what now seems to be, a crucial piece of information:
- This only occurs when downloading a folder that belongs to a dropbox app, e.g.
/Apps/myapp/some_folder
The problem does not seem to occurs if I move 'some_folder' to a non-app folder within my Dropbox, and then download it as a zip.
I understand that this is not a typical use case, but still appears to be a bug.
I've tried it in Firefox, and via the Python SDK.
Do you still require a screenshot?
Thanks again
- Walter
Thanks for the additional information deeuu - I appreciate it.
Could you let me know if this persists on other browsers or a private browsing window? Also, is it true that this occurs on folders that are generated from 3rd party apps that are connected to your Dropbox account - did I get this correctly?
Thank you in advance for your response!
Hi,
So I can reproduce this with:
- Firefox
- Firefox private window
- Google chrome
- Python SDK
The plot thickens...
The folder in question was originally copied from a standard dropbox folder to an app I created myself (with 'App folder' permissions). Lets call this app 'my_old_app'.
The app was then deleted from the app console (it is no longer listed in console), but the app folder remains on my Dropbox as /Apps/my_old_app.
The duplicated, lowercase and empty folders are only present when the folder in question (e.g. /Apps/my_old_app/some_folder) is downloaded from within the parent app folder.
If I move/copy the folder (e.g. /Apps/my_old_app/some_folder) to any other location outside of /Apps/my_old_app (even to another active app folder), the downloaded folder contents is as expected (no empty dirs). It's almost as though the zip includes metadata for the folders:
(folders under 'data' should not be included in the download)
Again, I totally understand that this use case is uncommon, but I would not say this behaviour is expected?
- Walter
Thank you for your elaborate response and sharing all of the troubleshooting you've done so far - I appreciate the helpful screenshot too deeuu!
Since this seems to be very account specific, I'd need to have a better look into it with all of my tools available. Therefore, I have reached out to you via email directly to the email address you use for your profile on the Forum.
Check your inbox for my email when you get the chance and we'll take it from there. Thanks again and talk via email!
