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FResco1945's avatar
FResco1945
Helpful | Level 6
5 months ago
Solved

I see duplicate images in a shared folder.

Greetings,
I'll explain the problem briefly:
I shared a folder containing images with a person, everything is fine, the folder is regularly viewed on the smartphone however, every thumbnail is duplicated...how to fix it?
Thanks for your time...

  • Mark's avatar
    Mark
    5 months ago

    Image helps, thank you!

     

    Basically that means they have those images saved twice on their device - once in your shared folder and once somewhere else. Dropbox doesn't differentiate between that so it will show everything up on the Photos tab even if its duplicate or triplicate. 

    • FResco1945's avatar
      FResco1945
      Helpful | Level 6

      I'll try to be as clear as possible:
      it is a folder where there are only images, a catalog of images that I shared with a person who has an Android smartphone;
      this person can see the folder with all the images well but in Photo mode every thumbnail of the images is duplicated and I don't know how to fix it.
      I hope I have explained this problem well, I will also add a screenshot of the smartphone in question to help you understand the situation:


      This is very annoying and I don't understand why:
      First of all, thanks for answering me and for your time, I really appreciate it...