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DavidM07's avatar
DavidM07
Helpful | Level 5
10 months ago
Solved

Dropbox Paper error: www.dropbox.com refused to connect.

MacBook 14.9 OS: Sonoma 14.4    Hi, I need some advice:   When transferring video/audio clips from desktop to a dropbox paper document, the files will transfer over but there wont play, err...
Dropbox Paper
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  • DavidM07's avatar
    DavidM07
    10 months ago

    Hi, thanks for your response.

     

    I can confirm, for whatever reason the audio/video files will now play with no issues at all. The error is no longer appearing.

     

    Could you offer any advice why this error has disappeared and randomly fixed it self?

     

    Thanks

Nancy's avatar
Nancy
Icon for Dropbox Staff rankDropbox Staff
10 months ago

Hi from me as well, DavidM07! By opening a ticket, we’ll be able to see more details on your Dropbox account and potentially send this over to our specialized team, if necessary. 

 

Please check your Dropbox email address, and reply back to my ticket when you get the chance.

 

Thanks!

DavidM07's avatar
DavidM07
Helpful | Level 5
10 months ago

Hi, thanks for your response.

 

I can confirm, for whatever reason the audio/video files will now play with no issues at all. The error is no longer appearing.

 

Could you offer any advice why this error has disappeared and randomly fixed it self?

 

Thanks

  • Jay's avatar
    Jay
    Icon for Dropbox Staff rankDropbox Staff
    10 months ago

    Hi DavidM07, currently, we don't have any information on why the issue appears to have gone.

     

    If you do experience this issue again, please contact the support team directly for them to investigate it in more detail.

  • DavidM07's avatar
    DavidM07
    Helpful | Level 5
    10 months ago

    Yeah no problem Jay, thanks for the help.

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