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Forum Discussion
Tou X.
10 years agoNew member | Level 1
Dropbox video-No Sound
submitting an assignment for homework. Uploaded the video, but there is no sound on the link. it only says preview, however, even when I do sign in, I get the full length of the video, but no sound.
Hmm, ok...
If you have the images, but not the sound, and that it's working when you open it locally, then we would need to investigate further.
Could you write about your problem to the support here:
https://www.dropbox.com/support ?Make sure to include a link to the file, so that we can try to reproduce the issue on our end.
Cheers!
Mod note: You can see more in regards to what file types you can preview, here: https://help.dropbox.com/view-edit/file-types-that-preview.
- Rose Marie S.New member | Level 1
I'm having the same problem with mp4 videos. What should I do to hear the sound on my videos?
Thanks,
- Andrea L.21New member | Level 1
Mine's .mp4 and have the same problem...
- Mohammad N.4New member | Level 2
it's 2017 and the problem still exist.
Google drive: https://drive.google.com/file/d/0BzZfPcNjaPdBdUpMX0tnekQwLXc/view
Same video but without sound on dropbox.
- OboaleHelpful | Level 5
Did you ever find anything out? I'm having this problem too.
- JaneDropbox Staff
Hey Oboale,
Let's look into that together!
Would you mind sending over some more details surrounding the case? For instance, are you trying to upload your video on the website, using your desktop, or via your mobile phone?
Are you receiving any error messages?
What filetype is your video? What's the filesize?
Looking forward to your reply!
Warm regards,JaneA
- LaurelineCommunity Manager
Hey there!
Could you tell me the format of your video, its size and length please? Thanks!
- Tou X.New member | Level 1
it is about an hour and 13mins. and it is a .mov
- LaurelineCommunity Manager
Hmm, ok...
If you have the images, but not the sound, and that it's working when you open it locally, then we would need to investigate further.
Could you write about your problem to the support here:
https://www.dropbox.com/support ?Make sure to include a link to the file, so that we can try to reproduce the issue on our end.
Cheers!
Mod note: You can see more in regards to what file types you can preview, here: https://help.dropbox.com/view-edit/file-types-that-preview.
- LaurelineCommunity Manager
Andrea, could you also fill in a ticket there:
https://www.dropbox.com/support ?
We'll be more than happy to look into your issue, and try to understand why your videos don't have sound when you preview them online. - Clint D.New member | Level 1
I have the same problem. No audio when watching video
- Khoa P.1New member | Level 1
MP4 Video has No sound on my iPhone but does on my Samsung, can anyone help?
- Walter K.5New member | Level 1
Am producing a film. Music supervisor is sending me mp4s of clips -- no sound on my Windows desktop (Windows7, 64 bit)/ I do get sound on my Ipad.
Anything I can do?
Thank you,
Walter
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