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Forum Discussion
Error (400) when downloading files from the website
I am Team Member of Unlimited Account of Dropbox,
Given access to download the files , but when I do download , it give the Error ( 400),
Any Solution about it... Pls
Hi Joetta Rodriguez and everyone,
An update here for us:
We passed Salesforce approval and the latest version (1.618) is listed publicly on this page:
https://appexchange.salesforce.com/appxListingDetail?listingId=a0N30000000prqLEAQ&tab=d
If you are a Salesforce Admin, you can upgrade the package to 1.618 to resolve the issue.
Let us know if this works for you!
Sam
Hi,
I have downloaded dropbox for salesforce. I am able to upload files and folder to dropbox through salesforce and view them on dropbox app.
However, I am having an issue where I am unable to access the added files through salesforce. When i click the name of the file on the dropbox widget in Salesforce, it will redirect me to error (400) page. Is this the expected behavior?
We are having the same issue at our agency. We have used Salesforce and Dropbox for years and this is just a new thing. The files, the users, the way we upload the files are all the same. It has to be a Dropbox issue.
Can someone dropbox please help us - clearly this is not an isolated incident.
- Walter
Dropbox Staff
Hey Ulfahaj997, thanks for bring this to our attention.
I just wanted to mention that our team is aware of this issue and are currently looking into it.
We'll let you know more as soon as we have an update.
How will we be made aware of the fix? It's not on your website as an issue being tracked.
My Salesforce client who I am supporting uses the Dropbox for Salesforce app.
It has recently stopped working. I can upload a file, but when I want to preview it, I get an Error 400.
My client uses Salesforce Classic, will not upgrade.
We are using an old version of Dropbox, but it had been working fine until a few days ago.
I see this problem appeared in 2022, but did not appear to get resolved.
https://www.dropboxforum.com/t5/View-download-and-export/Error-400-when-downloading-files-from-the-website/m-p/719962
Can anyone help?- Mark
Super User II
How big is what you are trying to download? Both in terms of size and folder numbers
Hi Mark, I am a drop box user facing a similar issue. The folder I am trying to download is approximately a 100 GB and has multiple sub-directories in it. Every time I try to download the folder I encounter error 400.
- Hannah
Hey Abe Abraham, thanks for the nudge here.
At the moment, you can only download a folder if it’s less than 20 GB and has fewer than 10,000 total files.
As a workaround, you can download the folder in smaller chunks, or use the Dropbox desktop app, to sync the folder to your computer.
I hope this helps!
