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Abbas Khan's avatar
Abbas Khan
New member | Level 2
3 years ago

Error (400) when downloading files from the website

I am Team Member of Unlimited Account of Dropbox,  Given access to download the files , but when I do download , it give the Error ( 400),  Any Solution about it... Pls
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Ulfahaj997's avatar
Ulfahaj997
New member | Level 2
2 years ago

Hi, 

 

I have downloaded dropbox for salesforce. I am able to upload files and folder to dropbox through salesforce and view them on dropbox app. 

 

However, I am having an issue where I am unable to access the added files through salesforce. When i click the name of the file on the dropbox widget in Salesforce, it will redirect me to error (400) page. Is this the expected behavior? 

  • Denver1300's avatar
    Denver1300
    New member | Level 2
    2 years ago

    We are having the same issue at our agency. We have used Salesforce and Dropbox for years and this is just a new thing.  The files, the users, the way we upload the files are all the same. It has to be a Dropbox issue. 

    • Joetta Rodriguez's avatar
      Joetta Rodriguez
      Helpful | Level 6
      2 years ago

      Can someone dropbox please help us - clearly this is not an isolated incident. 

  • Walter's avatar
    Walter
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Hey Ulfahaj997, thanks for bring this to our attention.

     

    I just wanted to mention that our team is aware of this issue and are currently looking into it.

     

    We'll let you know more as soon as we have an update.

    • patrickfitz's avatar
      patrickfitz
      New member | Level 2
      2 years ago

      How will we be made aware of the fix? It's not on your website as an issue being tracked.

      • Sam DBX's avatar
        Sam DBX
        Icon for Community Manager rankCommunity Manager
        2 years ago

        Hi everyone,

         

        This is Sam from the Community team 👋🏽

         

        Just to let you know that our team is actively working on this issue, and we should have an update soon.

         

        Thanks for your patience so far,

        Sam 

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