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Helpful | Level 5

7 years ago

Solved

Error 500 when attempting to download files

When I attempt to download a couple of very large folders, I get an Error 500 message. How can I download these folder?

Russ B.3
7 years ago
Thanks. I was able to get it resolved by downloading smaller groups of files! I'm good now.

Elixir
Star | Level 19
7 years ago
Hey Russ B.3, Error 500 could mean a backend issue. How big are your folders? If it is larger than 20 GB or contains more than 10000 files, it could be problematic https://www.dropbox.com/help/desktop-web/download-entire-folders. If you are beyond those limits, you may install the Desktop app, and sync the folders to your local disc. You may use selective sync to specifically sync only the folders you need.
- Russ B.3
  Helpful | Level 5
  7 years ago
  Thanks. I was guessing file size might be a problem. I'll give your suggestion a try!
  - Walter
    Dropbox Staff
    7 years ago
    Hey there Russ B.3 - how are you today?
    
    Were you able to resolve your concern in the end?
    
    Since we're all here to help, let us know and we'll take it from there if needed.
    
    Thank you!

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