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dbolton1202's avatar
dbolton1202
New member | Level 2
9 years ago

Error 500 when attempting to sign in on the site

i am getting an error 500 when i try to sign in   ive already cleared my cache and tried using a different browser   i submitted a bug report using the "self serve tool" and received an autom...
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  • Rich's avatar
    Rich
    9 years ago

sandra1's avatar
sandra1
New member | Level 2

Hi, I'm trying to upload a file to Dropbox and keep getting the 'Error 500' message.  Just wondering is it just me or if it's a Dropbox problem.  Never happened before.  Any idea's how to fix it??  I use it on Macbook Pro and Iphone 7plus.

 

Thanks,

Sandra.

Mark's avatar
Mark
Icon for Super User II rankSuper User II
8 years ago
As there isnt loads of posts about it I'm going to assume its not a Dropbox wide issue.

How large is the file? Its possible it could be timing out.

Have you tried to use a different browser? Incognito mode? Cleared cache/cookies etc.?
  • KiarraR's avatar
    KiarraR
    New member | Level 2
    8 years ago
    Hi im am getting this error 500 when i am trying to open a dropbox file that my dad sent me over gmail. I dont know how to fix it can you please help?
    • Mellepour's avatar
      Mellepour
      New member | Level 2
      8 years ago

      I have the same problem :// - and its only a 3 minut long audio file

      • AnneMC's avatar
        AnneMC
        Explorer | Level 4
        8 years ago

        Hi I'm having error (500) message too as I sign in.

         

        Error (500)

        Something went wrong. Don't worry, your files are still safe and the Dropboxers have been notified. Check out our Help Center and forums for help, or head back to home.

         

        any advice? 

  • sandra1's avatar
    sandra1
    New member | Level 2
    8 years ago

    Thank's for the reply.  It's working again!  Must have just been one of those things.  

     

    Thanks,

    Sandra.

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