Forum Discussion

Daniel K.61's avatar
Daniel K.61
New member | Level 1
10 years ago
Solved

Error downloading folder through web client

I'm trying to download a large folder through the web client. After I click download I'm prompted to save a small file called unspecified.htm, which saves and then nothing else happens. I'm sure I've...
desktop
Download
Error Messages
Setting up the apps
Web
SwanCobb's avatar
SwanCobb
Collaborator | Level 10
10 years ago

@Ben I don't understand your sentiment because Dropbox desktop client is still the best out there. Amazon Cloud Drive is a joke. Google Drive sort of works. If you think either is the better product, why aren't you using it? I know why I'm using Dropbox. It just works most times... although I do realize this download this folder through the web is not common use case for me and is frustrating when I do use it.

I think if you can't download a folder, they should figure something else out... like downloading each file sequentially until you go through the entire folder. For example, you have 100 images in a folder. When you "download" the folder, each image is downloaded instead one at a time. When one finishes, the next download starts. Not sure if this is possible to do via HTML5, but it'd be a decent workaround.

About View, download, and export

Need support with viewing, downloading, and exporting files and folders from your Dropbox account? Find help from the Dropbox Community.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!