One month down in 2025: How are your resolutions coming along? Check out how to get back on track here.
Forum Discussion
Solved
Every uploaded video to Dropbox from Galaxy S24+ is corrupted
I just came to the realization after about 9 months of having this S24+ that all of the videos that are automatically uploading are corrupted. They can play in all of the video applications but are choppy with seemingly decreased resolution. The corruption is apparent both in the cloud and when it shoots back down to my computer suggesting the problem is at that initial level of Dropbox uploading from the S24. What really finally keyed me off was that I was going to make a Facebook post and it wouldn't upload the video which I finally narrowed down to all videos taken from this S24. The videos look great on the phone itself and if I try to upload the video directly from the S24 to Facebook it works well. Provided that I can manually get these videos onto my computer (not through Dropbox) yielding a great, uncorrupted product, the problem is Dropbox which perturbs me as I have many hours of work having categorized and renamed files which I absolutely do not want to redo. I'm very much hoping Dropbox can remedy this with as little work as possible so that I don't need to start looking for a new cloud solution.
- Jay
Dropbox Staff
Hi ChrisND, thanks for bringing this to our attention.
What type of format and size are you using when creating videos? Do you have any other filters or settings applied to the videos?
Are you using the default camera app on your device?
Any other info or screenshots would be helpful!
Yep, just the default Samsung camera app.
Here's a screenshot of a typical video file I had:
No other special filter or anything on these .mp4 files
Hi Jay,
Just wanted to jump back on here to eat some humble pie. What appears to be taking place is the internet browser I was using didn't support HEVC and I just happened to be looking at these various test versions with different applications coupled with reading some threads on this community which sent me down a different train of thought then what I think is really going on. So I feel I can retract the worry that my files were being corrupted upon uploading from phone to computer via Dropbox. Have a great day Jay.
Chris
- T_theresa_A
Community Manager
Hi ChrisND I’m so glad to hear you got your video files playing again on Dropbox 🙌. Thank you for coming back to the Community to share how you resolved the issue. It’s contributions like yours that make our Community such a supportive and helpful place 🤗.
I’m Theresa, a Community Manager here at Dropbox HQ 👩💻. If you’re open to sharing, I’d love to hear about how you use Dropbox in your day-to-day routine and which features you find the most valuable .
You never know, we might even uncover some great tips to take your productivity to the next level 💪 💫!
T 😺(Dropbox Community Manager)
