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Yeij's avatar
Yeij
Helpful | Level 5
2 years ago

Failed download when trying to download large file

Hi, I've been trying to download an 84.2 GB mp4 file for the past two weeks, but every time it fails. I've got an ethernet cable, tried different browsers (Firefox, Chrome, Edge), tried a VPN, tried ...
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  • Yeij's avatar
    Yeij
    2 years ago

    I'll close this thread now since I've found a solution. I downloaded the desktop app and synced the shared folder onto my computer. I also upgraded to Dropbox Plus but I'm not sure if that's required. Anyways, thanks for the suggestions, Jay.

Jay's avatar
Jay
Icon for Dropbox Staff rankDropbox Staff
2 years ago

Hi Yeij, thanks for bringing this to our attention.

 

Is this file on your Dropbox account, or is it via a shared link on the site?

 

This will help me to assist further!

  • Yeij's avatar
    Yeij
    Helpful | Level 5
    2 years ago

    It's a file from a shared link, I did not upload the file to Dropbox.

    • Jay's avatar
      Jay
      Icon for Dropbox Staff rankDropbox Staff
      2 years ago

      Currently, the limit is 20 GB maximum when downloading from the site, which could be why you're experiencing this behavior.

       

      Do you have enough quota on your Dropbox account to add the shared link to your account, for it to sync normally to your machine?

      • Yeij's avatar
        Yeij
        Helpful | Level 5
        2 years ago

        I currently have a free account. I assume I have to upgrade my account to download the file I need, then? I'm sorry if I interpreted that wrong, I'm confused by what you meant by "enough quota." Are you referring to space on my Dropbox account? That solution sounds odd to me since I have a colleague who also has access to this shared link and a free account but can download the file just fine. It seems that I'm the only one having issues.

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