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Marcelo L.'s avatar
Marcelo L.
Explorer | Level 4
2 months ago

File size display completely wrong on Dropbox.com

Long-time user here with Dropbox Advanced account.   Dropbox has an article on how to view file sizes online:   https://help.dropbox.com/storage-space/file-size   Here is the problem:  ...
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Marcelo L.'s avatar
Marcelo L.
Explorer | Level 4
2 months ago

Megan

I obtained the poor results initially with Safari on Mac, and I just tested with Edge on PC and I get exactly the same folder sizes, so it's a bug on your end, and not a browser issue.

"If you test it with a smaller folder" — I understand what you mean here but I don't understand the point of this exercise.

I'm telling you that there are (a) large folders that appear with zero size and (b) large folders that appear with very small size.

This is clearly a bug.

I can work with you and tell you EXACTLY which folders if you want.

Does this answer your questions?

Walter's avatar
Walter
Icon for Dropbox Staff rankDropbox Staff
2 months ago

Thanks for the additional information and giving this a go for us Marcelo L. 

Could you maybe send us a couple of screenshots so that we can have a visual too? 

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