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Forum Discussion

Helpful | Level 5

10 months ago

Solved

Error 500 when trying to login to dropbox.com

I get an error message when I attempt to log onto drop box. dropbox.com/home; Can someone advise?

Hannah
10 months ago
Hey dixiegirl, we did have an issue with our website showing a 500 error when trying several things, but it has since been resolved.

If you're still experiencing this issue, try a different browser or a private browsing window, to see if that helps.

priscillasr
New member | Level 2
10 months ago
Our company's files have disappeared out of nowhere! I'm not finding anyone else with the same issue, but every now and then when I refresh the dropbox page, it shows an error 500. Is anyone else out there having problems?
We can't see the files on the dropbox app, nor dropbox website. We have too many important files there.
- Mark
  Super User II
  10 months ago
  Have you tried clearing cache and temp internet files?
- Jay
  Dropbox Staff
  10 months ago
  Hi priscillasr, thanks for messaging the Community!
  
  Are you the only person on your team experiencing this?
  
  Do you have any proxy, VPN, firewall, security software, or even ISP/router settings that could be restricting traffic to the following Dropbox domains?
  
  This will help me to assist further!
Mark
Super User II
10 months ago
Have you tried clearing temp internet files?
- dixiegirl
  Helpful | Level 5
  10 months ago
  Hello- I have none of those items listed. I was using dropbox all week and last night without an issue. In all honesty- I don't know how to check for any of these issues.
  
  Thank you.
  - Hannah
    Dropbox Staff
    10 months ago
    Hey dixiegirl, we did have an issue with our website showing a 500 error when trying several things, but it has since been resolved.
    
    If you're still experiencing this issue, try a different browser or a private browsing window, to see if that helps.

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