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Forum Discussion

genie kim's avatar
genie kim
New member | Level 1
4 days ago

Getting an error when recovering a subfolder of a team folder

Hello.
Dropbox team folder is in use.
I accidentally moved the subfolder inside the team folder to another location on desktop while using the desktop explorer, and it says I don't have permission to recover it again. What should I do in this situation?

  • Walter's avatar
    Walter
    Icon for Dropbox Staff rankDropbox Staff

    Hey genie kim - sorry to hear you're having issues with this.

    Could you send us a screenshot of the exact error you're getting so that can have a visual too?

    Do you get the same results if you do this from the website instead? 

    Any additional information is more than welcome!

    • genie kim's avatar
      genie kim
      New member | Level 1

      Thank you so much for your answer! I've been waiting for it!!

      Marked in orange is our team's dropbox team folder.

      I moved the folder that was originally here to the desktop folder outside the drop box.

      Like the green mark, there is a mark called the team folder.

      And on the dropbox web, it's as it is, but it seems to have only been moved on my pc.

      I'm trying to move that folder to where it was, and it doesn't move because I need permission. But I am the team manager.

      Even if I reboot the pc, it stays the same. I don't know what the problem is.😭

      • Walter's avatar
        Walter
        Icon for Dropbox Staff rankDropbox Staff

        And what is the exact error you're getting when trying to move it back @jinkim?

        Also, can you clarify what is reported in your plan page

        If you're the team's admin, what settings have you set for Top-level content management?

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