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nb1948's avatar
nb1948
Explorer | Level 3
10 months ago
Solved

Getting an error when trying to download a ".sys" file from a Dropbox link

I was sent a Dropbox link by a trusted source.  I am to use it to download a ".sys" file for one of my commercial embroidery machines.  Every time I click on the link, I get a message that this kind of file can cause damage to my computer and therefore it will not be downloaded.  I have a Windows 11 Pro (64 Bit) PC.  Is it something in my system/security settings, or is it something Dropbox is requiring me to deal with differently?

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  • Rich's avatar
    Rich
    10 months ago
    nb1948 wrote:

    I went to my downloads page and found the warning and was able to do a grab.

    That message is from your browser, not Dropbox. If you need the file and trust the source, click keep. Otherwise delete it.

  • Hannah's avatar
    Hannah
    Icon for Dropbox Staff rankDropbox Staff
    10 months ago

    Hey nb1948, thanks for reaching out to us.

     

    It sounds like this is coming from your computer's system/security settings, indeed.

     

    Just to be sure, can you send us a screenshot of the error, so we can have a look?

     

    Thanks in advance!

      • nb1948's avatar
        nb1948
        Explorer | Level 3
        10 months ago

        When I click on the "download arrow" in the upper right corner, it offers me, "OPEN" and "SAVE AS".  When I click on "SAVE AS" I get a warning notification that this kind of file can cause damage to my computer and will not be downloaded. I've tried to do a screen shot of that warning, but it vanishes when I activate the screen grab.

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