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ollie123_'s avatar
ollie123_
New member | Level 1
9 days ago

Halfway through download cuts out and says network connection error

When trying to DL an MP4 file 6GB, it will cut out and say network connection error, my internet connection is fine and I have never had an issue like this before, the download will reach around 3Gb and stop, my computer doesn't go to sleep and will remain open whilst the download is taking place. Any help would be greatly appreciated!

  • Walter's avatar
    Walter
    Icon for Dropbox Staff rankDropbox Staff

    Hey ollie123_ - sorry to hear you're having issues with this.

    Could you clear your browser's cache and/or try another browser and let me know if you get the same results?

    If you do, I'd appreciate a screenshot of the error you're getting as well.

    Thanks!

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