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ollie123_'s avatar
ollie123_
New member | Level 1
27 days ago

Halfway through download cuts out and says network connection error

When trying to DL an MP4 file 6GB, it will cut out and say network connection error, my internet connection is fine and I have never had an issue like this before, the download will reach around 3Gb ...
Download
ollie123_'s avatar
ollie123_
New member | Level 1
5 days ago

Hi,

I've cleared my cache and tried on separate browsers but still get same error. Will attach screenshot.

 

Jay's avatar
Jay
Icon for Dropbox Staff rankDropbox Staff
5 days ago

Hi ollie123_, is this a shared link that you have access to, or is the file on your own Dropbox account?

If the former, are you able to add the shared link to your account to then download it through the Dropbox desktop application if you have enough quota available?

  • ollie123_'s avatar
    ollie123_
    New member | Level 1
    5 days ago

    This is a shared link, but I don't have enough quota to add to my account

     

    • Jay's avatar
      Jay
      Icon for Dropbox Staff rankDropbox Staff
      5 days ago

      Thanks for the info, in general, we can only recommend trying again to download the file, or see if the user can send you the file directly via Dropbox Transfer so you can download it from there.

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