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Forum Discussion
Stella_G
10 months agoNew member | Level 2
I am logged in but I cannot access my files due to error
I am logged in but I cannot access my files. I get a message:
"Error
Something went wrong. Don`t worry, your files are still safe and the Dropbox team has been notified. Check out our Status Page to see if there is a known incident, our Help center and forums for help, or head back to home."
I am only using it in my personal computer.
Could somebody please help me?
Hey Stella_G! Hope you’re doing well.
Are you getting the same error on multiple browsers?
If yes, have you also tried an incognito window?
Let me know what you find.
- Stella_GNew member | Level 2
Thank you very much for your prompt responce. It's highly appreciated!
I tried the incognito window and I have access.
Have a good day,
Stella
- NancyDropbox Staff
Glad to hear that helped, Stella! You may want to check your default browser for any pending updates, and clear its cache, as this seems to be browser-related. It may help with accessing your Dropbox files from there again.
Have a wonderful day, as well!
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