We are aware of the issue with the badge emails resending to everyone, we apologise for the inconvenience - learn more here.

Forum Discussion

cranerr's avatar
cranerr
Explorer | Level 3
3 years ago

I cannot download multiple photos

I am using a Mac laptop and when I check multiple photos to download they do not download any of them. I have to download one at a time. How can I download more than one at a time?

Download
Web
  • Jay's avatar
    Jay
    3 years ago

    Hi cranerr, could you try using incognito/private browsing mode without any extensions running, and clearing your cache?

  • Nancy's avatar
    Nancy
    Icon for Dropbox Staff rankDropbox Staff
    3 years ago

    Hi cranerr, thanks for posting on our forum. 

     

    If I get this right, you’re having trouble downloading files directly from the Dropbox website, correct? 

     

    Are you receiving any kind of error when trying to download multiple files at once? Also, is the total size of files you’re downloading more than 20GB perhaps? 

     

    Let me know!

    • cranerr's avatar
      cranerr
      Explorer | Level 3
      3 years ago

       

      I am having issues only with downloading pictures. There is no error. Also, I do not see the size of anything on Dropbox.

      • Megan's avatar
        Megan
        Icon for Dropbox Staff rankDropbox Staff
        3 years ago

        Hey cranerr, can you clarify if you're using the web to download content locally? 

         

        Do you perhaps use the desktop app, when trying to change the state of your files? 

         

        You mentioned there's no error, can you let me know what happens then?

About View, download, and export

Need support with viewing, downloading, and exporting files and folders from your Dropbox account? Find help from the Dropbox Community.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!