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Forum Discussion

susan s.25's avatar
susan s.25
New member | Level 2
5 years ago

I can't open my files on my Mac

I can't open any of my Dropbox files. My Mac was recently upgraded to Catalina and I wonder if that is part of the problem. However, until this morning, I was able to view my Dropbox files  
Desktop
Mac
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ai2323's avatar
ai2323
New member | Level 2

I have Dropbox downloaded on my Mac, but I'm running into a issue i've never seen before. When i go to Finder > Dropbox > and open a file, i get the error message "could not be opened resource deadlock avoided." What is the solution to fix this? 

Hannah's avatar
Hannah
Icon for Dropbox Staff rankDropbox Staff
2 years ago

Hey ai2323, thanks for bringing this to our attention.

 

Are all your Dropbox files giving you this error message?

 

Does the error come up when you try to open files that are set to 'online-only' or 'available offline'?

 

And what's the sync status and version of the Dropbox app?

 

You can hover over the Dropbox icon in your menu bar to see this info.

 

Thanks in advance!

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