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Michael P.121's avatar
Michael P.121
New member | Level 2
6 months ago

I can't open or access any of my Vault files, they are gone.

I cannot open or access any of my files from my vault!!!   all gone, not there or I cannot see or access or download them.  Did dropbox delete them all?  I click on vault and enter my pin then no files on the screen, nothing to access.  Help!!

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  • Megan's avatar
    Megan
    Icon for Dropbox Staff rankDropbox Staff
    6 months ago

    Hey Michael P.121, let's jump right into this! 

     

    If you search for some example file names directly using our search bar online, are you able to locate any of your files? 

     

    I'm asking, because we should check if they might have been located somewhere else. 

     

    Also, could you check your events page, and let me know what you find there? The events page  gives you an overview of all activity in your account including files events (adds/edits/deletes).

     

    Keep me posted, and we'll take it from there!

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